Our Client Gimme Credit's Vicki Bryan quoted here: “The management change is most welcome and long overdue,” said Vicki Bryan, an analyst at Gimme Credit. “United has sunk to the bottom in most rankings of quality and operating performance and stayed there for years. Hopefully, better days are finally ahead. While the board waited far too long to change horses, in our view, a promising new C.E.O. is now in charge.”